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I'm having the identical problem. I had an existing kobo account, purchased and free books in my kobo library which I used on my android smartphone. My wife bought me a kobo vox ereader, and most (not all) of my books either "waiting to downoad" or "downloading" with zero progress for several minutes, until it says "download complete" and moves to the next one and (usually) repeats. I've checked for firmware updates, cleared my local data (within the kobo app), refreshed the library, removed many of the books from my library, rebooted repeatedly, all to no avail. I can't figure out how to check for application updates, neither through the Manage Apps from the main screen menu or the terrible GetJar "Get Apps" app.
I've sent several emails to customer support and received no response. When I eventually got through on the phone, I was told "We're having a trouble with downloads to the Vox. We're working on it."
Perhaps I'll try an exchange before I return it. Perhaps I'll try a factory reset. There's no way I'll download a third-party app to read kobo books from my kobo account in the kobo app on my kobo hardware... I couldn't live in a world like that....
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