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Originally Posted by robko
One nice thing about the Kobo is that you can just drop whatever font you want to use (common formats compatible) on it and select them as you desire.
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Being able to add fonts is HUGE. It seems like Kobo is all about giving their audience the ability to customize. That's really exciting and definitely a point (or a couple) towards the Kobo.
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Originally Posted by cghipp
My first post on the forum, as well. I'm a fellow type nerd with the same issues. I think the slab serif font used in the Kindle is hideously ugly and would not be out of place on a communist bloc propaganda poster. The Kobo reader shot to the top of my list right away because it was the only one of the latest readers that allows you to override the default justification. I am also considering the Nook ST and the Sony PRS-T1. It's so frustrating that there isn't one reader that offers the Kobo's font selection and ragged right justification options, plus the Sony's brightness/contrast options. If it came with the Nook ST's form factor that would be great, too!
The ability to root the Nook and use a variety of reader apps is very attractive; however, you can't assume that features available on a company's reader device will be available on their reader app. For example, the Kobo reader on my Android phone does not support forcing ragged right justification. If it did, my decision would be made already.
I'm also frustrated that the Nook and Kobo models I've seen in stores are essentially slide show demos that don't allow any interaction with the device, so I can't see all of the available type/screen options or the degree to which they are effective.
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I agree about Caecilia on the Kindle. I've seen it used in books before and it looks great, but I suspect Amazon has cut their own chunkier, more legible version of it. Not a fan.
I feel the same way about all the readers. If I could conjure up the perfect e-reader, it would have the Kobo's interface, the Nook's form factor, the Kindle bookstore, and the Sony's brightness/contrast options. If only they could all come together and make this happen.
This weekend I was able to freely play with a Kobo at Best Buy and the firmware was even up to date. I've also seen it at Target, but it (along with the Nook) was only being shown with a demo reel. The Nook can be played with at any B&N.
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Originally Posted by SmokeAndMirrors
I own a Kobo Touch and have had no problems at all. A recent survey on MobileRead showed that only 2% of Kobo Touch owners regretted their purchase. Another 12-ish percent wanted more features. The rest were satisfied.
The genesis of the threads you see? I suspect it's because Kobo is actually very responsive to user requests, and thus they get more of them, since people know Kobo is listening. It'll be a cold day in hell before you see a Nook representative on the forum taking suggestions. But that's what Kobo does. The Kobo Touch has gotten 3 firmware updates since I joined MobileRead, which was only a couple months ago. The Nook has had none, as far as I'm aware.
Although it's worth noting there's no shortage of complaints on all of the reader's subforums. It's still an imperfect technology.
I can't tell you about the Kobo customer service via phone/email as I haven't used it. I've heard mixed results, but then... the percentage of people who are truly unhappy is very low. It may simply be that unhappy people tend to speak up more. I don't know.
As to your other concern, you can tap-to-turn as well. You don't need to swipe. So it would work just as if it had page turns buttons, but you'd be tapping the screen (tap the right side of the screen to go forward, left to go back - but you can change this with the new firmware, if you want).
I've had no problems with the responsiveness of the touch screen, either.
As to your needs, the Kobo Touch will do all of those things. You can even load your own fonts if you want to.
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Thanks for your input...I hadn't considered that all the complaints on the forum exist because Kobo reps frequent the site. That makes perfect sense.
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Originally Posted by PhillipA82
Welcome to the Forum fezley 
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Thanks!
It seems like the Kobo Touch is the right choice for me. I also read their recent blog post apologizing for their terrible customer service. This at least sounds like they're interested in rectifying that problem, and that gives me confidence things will get better in the future.