Quote:
Originally Posted by DoreyR
My Mom will exchange it at Chapters as soon as I can get the receipt to her. I don't hold any hope that this will work because
1. the customer service rep did not suggest it (usually they do)
2. the original poster fixed it by loading a 3rd party app, which we cannot do
Fingers crossed.
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Get her to speak to the manager, and she should have no trouble if she requests it and says she's tried everything the customer service reps. have asked. If she says, 'Either you exchange it, or I am returning it' chances are, the manager will be delighted to exchange it for her...
Update: OR....tell the Chapters staff if they can get it working for her, she'll keep it - otherwise, I'll have a new one, please! Sounds reasonable to me!!!