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abookreader · 12-06-2011, 07:29 AM

Are you in the US?

Over on the right where it says "Contact Us"
http://www.amazon.com/gp/help/custom...deId=200127470

Call them first or click the "Call Me" button. They usually call you within 5 minutes. As for the Warranty it depends where you purchased it from. If it is from Amazon they will have it on file. It if is from Square Trade, then you can get the info from their website. If it is from somebody else (like Best Buy etc) then you probably need to find the papers.

Also remember that credit cards usually have extended warranty. For instance, I think American Express comes with 90 days accidental damage. If nothing else works out and you purchased with a cc, you might check into that.

12-06-2011, 07:29 AM	#2
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	Are you in the US? Over on the right where it says "Contact Us" http://www.amazon.com/gp/help/custom...deId=200127470 Call them first or click the "Call Me" button. They usually call you within 5 minutes. As for the Warranty it depends where you purchased it from. If it is from Amazon they will have it on file. It if is from Square Trade, then you can get the info from their website. If it is from somebody else (like Best Buy etc) then you probably need to find the papers. Also remember that credit cards usually have extended warranty. For instance, I think American Express comes with 90 days accidental damage. If nothing else works out and you purchased with a cc, you might check into that.