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fireman0174 · 12-06-2011, 06:58 AM

My Kindle, purchased in August 2011, a few days ago developed a screen that's totally unreadable. So I need to return it for a replacement. It was purchased with an extended warranty, but I can't seem to find the warranty papers. I also have not been able to find a link on the internet that will assist me in returning it.

Can anyone offer assistance?

I was in a car reading a book on the Kindle (not driving of course!!) and put it down on the seat, after closing the cover, when we stopped for coffee. When we got back on the road and after a few miles I picked up the Kindle and I noticed that part of the screen (top) looked like a prior page was "burned" into the display. It's even there when the book is off.

Since then, it has gotten bigger to the point that 90% of the screen is unuseable.

Any assistance in contacting Kindle would be greatly appreciated. Thanks.

12-06-2011, 06:58 AM	#1
fireman0174 Junior Member Posts: 4 Karma: 10 Join Date: Jul 2011 Device: Kindle	Need to return Kindle My Kindle, purchased in August 2011, a few days ago developed a screen that's totally unreadable. So I need to return it for a replacement. It was purchased with an extended warranty, but I can't seem to find the warranty papers. I also have not been able to find a link on the internet that will assist me in returning it. Can anyone offer assistance? I was in a car reading a book on the Kindle (not driving of course!!) and put it down on the seat, after closing the cover, when we stopped for coffee. When we got back on the road and after a few miles I picked up the Kindle and I noticed that part of the screen (top) looked like a prior page was "burned" into the display. It's even there when the book is off. Since then, it has gotten bigger to the point that 90% of the screen is unuseable. Any assistance in contacting Kindle would be greatly appreciated. Thanks.