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Old 05-20-2008, 12:30 PM   #33
delphidb96
Wizard
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Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by bbusybookworm View Post
So, if I understand it correctly,

NAEB first have to place the order with Booken

Then Transfer the funds for the order

Once they get the money, they ship the order to you.

Once you get the order, THEN you charge our credit cards.

If so, how long does the whole process from order to deliver usually take.

I'm curious, as you said that you placed the order on the 14th, so would be intrested to know the turnaround on the order.
Steps...

1) Get pro-forma invoice from Bookeen. (This can take time, days even.)
2) Fill out and file paperwork for International Wire Transfer. (Figure 1 day to file.)
3) The next business day, our bank processes the actual wire transfer. (Add in four hours for the transfer to take place - as far as getting money from our account to the main bank on the East Coast.)
4) Wait for the various banks in France to acknowledge the transfer and move it into Bookeen's account. (This has taken between 4 and 11 days.)
5) Wait for Bookeen's shipment to arrive here - in New York. (Takes between 1-3 days.)
6) Ship and complete the processing of the CC payment. (Takes about a day.)

So it takes at least 6 days. But from the point we ask for the invoice, it can take as many as 14 days. Nearly all the delays are on the end where the money gets to France but hasn't hit Bookeen's bank.

Derek
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