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Originally Posted by bibahbuzemann
I agree with you wholeheartedly! Not sure if Sony would though.
Remember Bill Gates and Windows? That was vaporware for years and look what it got him. Only the whole world. 
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The key difference is that Microsoft was already operating from a position of strength. PC clones and the cheaper pricing were already making huge inroads into the market. So MS-DOS was replacing the previous generation of personal computers (led by the Apple II) at that point. It wasn't like there was a great option to jump ship to, with the Mac being more expensive, and requiring you to replace your existing software if you had invested in MS-DOS software.
Here, Amazon is the one in the position of strength. And they have a pretty good customer service record for a company of their size and market influence. Sony isn't in that boat, so they don't get the slack that the market leader does.