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Yes, I probably should have used a smiley or two. I don't seriously think that you're getting preferential treatment from Bookeen because of your defending posts, Harry. I did not intend to offend you and apologize.
However, I'm quite sure any email from Mobileread is moved to the top of the queue. Yes, they're a small company for which PR is important and they're probably swamped with emails from customers but that does not really justify ignoring emails selectively. Some of the missing replies can be attributed to spam filters, but I don't think that can explain all the complaints on these forums. Investing in a support ticket system, or at leat having a feedback form instead of just an email address, or even a simple auto-responder, "Your email was receieved", would do a lot to improve their image, which is not looking nice at the moment.
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