[barebones]

I pre-ordered your Kobo Vox on October 23, 2011 and on December 4th, 2011 Purolator delivered the unit to my home. Upon examination the next day it was discovered the screen was shattered.

I subsequently went to the effort of finding Kobo's support phone number, no easy task, they don't really want anyone to find it and was put on hold for 27 minutes only to have their representative NIKA tell me it was not their problem and I should contact Purolator. I contacted Purolator and it took them 6 days to report to me that as Kobo was the shipper they and only they can make a claim.

I emailed their support department on November 6th, 2011 and after 10 days received no response. I entered a second and third request, silence from them.

When support email arrived 15 days later their note asked me what the error code on the shattered screen was and asked to take a picture of a broken black screen. Are their people mentally deficient? Error code on a destroyed screen, or perhaps try taking a picture of the reflection on a shiny, shattered screen.

What part of the "Kobo was delivered with a shattered screen" is so hard for them to understand. Even worse, it is a month later and I still don't have my product, but they sure have my money even when I specifically requested a refund instead.

Considering their trade is selling reading materials to the public, perhaps they might consider a book for their staff, "Reading English for Dummies."
This is ongoing but I think people should know what and who they are going to be dealing with when they decide to buy over the internet.

I will post the result, but I am not hopeful.

Peace