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I have returned in the last year 3 items to Amazon. This is a list.
1) A gel seat pad wasn't thick enough for my satisfaction. - Returned. No review
2) An item was defective and could be dangerous. - 1 star review and a scathing comment.
3) An item was defective and it should have been noticed before shipping. - 1 star review and a comment which chided their lack of inspection and said I probably would reorder. I did reorder and the second item was good and I still have it.
I seldom give a good review. Just not worth my time. Occasionally I do give a good review for excellent service from one of Amazon's third party providers.
No problem returning the items or being credited.
Amazon is excellent.
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