Maybe. But, I've emailed them twice so far and I know from reading posts that others have had my problem. I suppose it could be because I'm going to need a return number....but I should have at least have gotten a 'thank you for your inquiry we will investigate as quickly as we can' type response.
Y'know....I may be rushing things. I'm very attached to the stupid cybook so it seems like a long time, but I guess it's only been a few working days. Sigh...this is going to be a long wait, even if they answer tomorrow.