Quote:
Originally Posted by orlok
Thanks bj - it's comforting to see that someone else gets wound up about the pettiness of certain people in the service industries. I so often get home fuming, and promise myself I'll write a letter of complaint, but never do. So well done for following through.
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About 35 years ago I had a product marketed as 'The Complaint Kit.' It was letter-sized booklet with pre-printed form letters; blocks for sender's information, 'to whom' information,' 'What happened,' and 'What I would like done about it.' There may have been a few more but I don't remember. Each block was separated by bold lines so the entire form was very easy to understand quickly. The pages were arranged to be folded and mailed like the old style airmail flimsys, but with pre-printed lines on the out side, 1st Contact, 2nd Contact for Resolution, 3rd Attempt at Problem Resolution, and 'Appeal to Third Party for Problem Resolution.'
The booklet was printed in a special way... Sets of four forms with a carbon between each sheet. The first of the three was printed on plain white paper with normal black printing. The second was topped with a header that read "SECOND ATTEMPT AT RESOLUTION" or something like that, with a line below saying that there had been no response to the first letter. Of course, with it's carbon copy already showing, there was another block for adding more requests. The third sheet was printed in red ink, showed the carbon from the first two attempts, was topped with the header "THIRD ATTEMPT AT RESOLUTION" and had another box for adding information. But the kicker was the fourth sheet. It was marked "FOR THIRD PARTY RESOLUTION" an was to be sent to a different level of the company.
Each level of the set allowed the receiver to see what/when etc., had been sent before. It got remarkable results, and only once did I have to send the fourth letter. With today's remarkably poor customer service, I wish I still had that kit!
Stitchawl