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Lordvic; I am sorry you feel that way. Trust me. others of us had similar initial issues with Kobo Support, but, on the WiFi at least they DID change policies at one point to perform exchanges of failed units.
Yes; the unit was shipped to Celestica, but this was AFTER getting approval from Kobo second level support for the unit to be replaced.
You just need to work with the Kobo support staff.
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