[Lordvic]

i had a screen stop working randomly. Like, reading one minute, reboot, messed up.

took 10 days before i got a copy and pasted response from kobo support.

it took another 5 days where i had to resend them the same photo, and details like serial numbers before they got back to me

at which point, I noted 2 things.

Technical support did NOT come from Kobo itself
RMA's and issues were sent to Celstica international. NOT kobo, as Kobo themselves do not do their own RMA nor tech support.


after all that. and more days later, (actually a whole month), i was told that i could pay for the shipping to and from Kobo for them to look at and replace the screen. They were unable to tell me if i still was under warranty based on my serial number, but if i sent ti to them, i would be charged 69.99 for a replacement screen.

thus making an RMA cost me anywhere from 75-90 (depending on the two way shipping costs).

I told them in a nicer letter to Eff off.that it was a completely unacceptable solution to a known manufacturing issue, and that i would not pay them a penny to repair something they know happens.

i got a form response 5 days later apologizing, but that was their RMA policy at Celestica and that was the only option.

i've looked online, noticeably, the Kobo Facebook page, which i used to frequent a lot. they used to have a "reviews" section. the average review was 1.5 stars out of 5, with the first 10 pages 1 star reviews from different people all saying Tech support was slow (weeks) and refused to actually accept reponsibiltiy . they have since removed the entire comments section.

their online "support" through face books page, only has a single user from kobo, using copy and pasted responses apologizing for delays and asking for their ticket number, then no responses.




Suffice to say

I will never, EVER buy Kobo again

If you go Kobo, Buyer Beware.