Thread: Tablet Upgrade Error (long message)
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Old 12-03-2011, 06:12 PM   #3
Reader Paradice
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Posts: 206
Karma: 431306
Join Date: Nov 2011
Device: Kobo Vox and Touch
Quote:
Originally Posted by dragoon View Post
My Kobo Vox is broken and I can't get any response from the Help desk. I hope someone on this forum can help me.

My troubles started with the latest upgrade. When my Vox re-started my library had disappeared. When I attempted to sign in to my Kobo account to reacquire my library, it kept telling me that my email address was invalid. I first thought that it didn't recognize the underscore I use to separate my names, but I found I could successfully log in to my Kobo account on my PC with this address, so I now feel that the problem is in the Vox.

I then attempted to log in via facebook. My Vox tells me that someone else is attempting to login with my email address and as a result my account is locked. Ironic! That other person is me trying unsuccessfully to log in.

I let it sit for a few days awaiting a reply from the help desk. Today, I gave up on receiving a reply and tried to set up my Vox again. This time, at the "checking for upgrades" stage I got a new error message: " Tablet Upgrade Error. Unable to upgrade your Kobo eReader. Please try again later." Well, later I got the same error message. Now my Vox is unable to get past this block.

Now my Vox is a $200 paper weight. Fortunately, I still have the original clunky Kobo eReader so I can still access my library through my PC with it.

Is there a way of re-setting the Vox so that its memory is clean so I can pretend it is fresh from the factory and start over?

I'd appreciate any help I can get.
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Yes, there are things you can do. If you haven't already, I suggest you read from the second page of this forum onward (about the time Oct. 28th) that people were bringing the Vox home. There is a way to factory reset the vox by means of taking off the back cover (a post prior explains this) and pressing this reset button. You should then have a virgin as-factory-shipped state. This isn't fatal....you just need to do the read and then apply.
Last edited by Reader Paradice; 12-03-2011 at 07:13 PM.
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