[dragoon]

My Kobo Vox is broken and I can't get any response from the Help desk. I hope someone on this forum can help me.

My troubles started with the latest upgrade. When my Vox re-started my library had disappeared. When I attempted to sign in to my Kobo account to reacquire my library, it kept telling me that my email address was invalid. I first thought that it didn't recognize the underscore I use to separate my names, but I found I could successfully log in to my Kobo account on my PC with this address, so I now feel that the problem is in the Vox.

I then attempted to log in via facebook. My Vox tells me that someone else is attempting to login with my email address and as a result my account is locked. Ironic! That other person is me trying unsuccessfully to log in.

I let it sit for a few days awaiting a reply from the help desk. Today, I gave up on receiving a reply and tried to set up my Vox again. This time, at the "checking for upgrades" stage I got a new error message: " Tablet Upgrade Error. Unable to upgrade your Kobo eReader. Please try again later." Well, later I got the same error message. Now my Vox is unable to get past this block.

Now my Vox is a $200 paper weight. Fortunately, I still have the original clunky Kobo eReader so I can still access my library through my PC with it.

Is there a way of re-setting the Vox so that its memory is clean so I can pretend it is fresh from the factory and start over?

I'd appreciate any help I can get.