MobileRead Forums - View Single Post - Kobo VP Mark Stevens blogs about customer service

Geeky · 12-03-2011, 10:16 AM

I will take him at his word, as I now need to get support from Kobo (good timing, if any). My Touch froze two days ago and persistently refuses to respond to a reset or a factory restore.
I started with an enquiry at getsatisfaction.com/kobo to learn if I should contact my local support (german) or the international/canadian support (place of purchase).
I'm looking forward to contact their new, improved customer support.

12-03-2011, 10:16 AM	#3
Geeky Enthusiast Posts: 37 Karma: 117728 Join Date: Oct 2011 Device: none	I will take him at his word, as I now need to get support from Kobo (good timing, if any). My Touch froze two days ago and persistently refuses to respond to a reset or a factory restore. I started with an enquiry at getsatisfaction.com/kobo to learn if I should contact my local support (german) or the international/canadian support (place of purchase). I'm looking forward to contact their new, improved customer support. Last edited by Geeky; 12-03-2011 at 10:28 AM.