Quote:
Originally Posted by andy_
Anyone have any comments on reliability - I've had 3 kindle 3g die within 8 months before I gave up on them - the displays all stopped working top half. Amazon uk have been very quick and responsive about free replacements - but will not promise to always replace. I do a search on sony , nook, kobo - they all seem to have the same sort of issues - but their CS fight back more about replacements.
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I have 4 Kindles in total:
Kindle 2 US
Kindle DX US
Kindle 3
Kindle DX Graphite
The first 2 for maybe 2 years, the other 2 for maybe 1 year.
All of them work perfectly. I only had 2 (out of 23 in total) readers with failed display:
iRex 1000 did have a fault from the very beginning and was replaced without any troubles.
iRex iLiad died on me. Probably out of depression, not having been used or charged for about 9 months. Was replaced as well, although it was way over the guarantee period.
In general, the few times I needed support, it's always friendly, supportive and professional. Apple and Amazon seem to be benchmark here.
I've only had a single negative experience. I've mentioned it in this thread about a week ago: Expansys. They've confirmed my order, after 5 days they came back to me: "Not available anymore". I've asked, why they've confirmed the order and what to do now. I didn't get any response on 2 emails. Response on the 3rd email was: "You can write thousands of emails, this won't change a thing"....