"but'" what? Here's another example - One of the books I downloaded is riddled with scrambled words ( I have purchased several books during my short subscription stay) and, so, I requested a refund. You wouldn't believe the 2 replies (finally, after 2 weeks I got replies) - one stating it would be looked into and the second stating there appeared to be nothing wrong with the book! Either the support guy didn't check out the specific words on the specific pages or he is ignorant. I don't want to be too harsh on Kobo but, for crying out loud, I have owned 5 different ereaders and purchased books from numerous sites and have never dealt with an outfit that seems determined to drive away customers. Just read the comments after a google search and you will think this "first time poster" was actually a little gentle on Kobo.
Have a good day, Peter (Really)
Roger
