Quote:
Originally Posted by orlok
Post it here, pretty please.
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Okay, but now you all know how petty I can be when I'm upset!
Spoiler:
"I've been an Ikea Family member since the
first day it became available here in Atlanta -- July 18. Since that
time I've come to Ikea once every couple of weeks to push my mother
through in her wheelchair, shop a little, then eat in the restaurant.
I've always gotten the "free tea" with my Ikea Family card -- no
questions asked, ever. Tonight, though, I was upset and embarrassed
when the cashier in the restaurant told me that the free tea was only
hot tea, not iced tea, and that whoever had been giving it to me
before was only doing it as a courtesy to me instead of telling me
that it really only meant hot tea. When I told her it must be
something new she made a big point of taking the charge off of my
bill but made sure I knew it was only because I made a big deal about
it. Really? If the intent was to only give away hot tea (which I
didn't even know they HAD -- where is it??) then they should have
made that clear and researched their market a little better, because
here in Atlanta, "tea" is iced tea, not hot tea. Furthermore, I
shouldn't have been given tea all those other times to just set me up
for an embarrassing confrontation tonight. If the free item is just
hot tea, say so and stick to it, but don't pretend that has been the
policy all along. I'm sorry for the rant, but I was so upset, not by
the prospect of buying my drink but by the situation at the checkout,
that it pretty much ruined my dinner and my evening. Please clarify
it for me. Thanks for your help."
The restaurant manager told me, by the way, that indeed in Atlanta most people think of "tea" as iced tea, and that the store manager had established from the beginning that in this store only, they would include free iced tea as well as hot tea for Ikea Family members, upon request. Apparently the checker I dealt with was new and didn't know the local policy.