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Device wise I would put the nook ST slightly ahead of the Kindle Touch. For the color "tablets" I would rate them in the following order:
1. nook Tablet (rated higher mostly due to the microSD slot; although it does have slightly more peppy components .)
2. Kindle Fire
3. nook Color
Most people who complain about Barnes & Nobles customer service have never done business with them; that being said I have had nothing but positive customer service from both Barnes & Noble and Amazon. Neither company is going to be around forever; but nor is Barnes & Noble in the dire financial straits that some would like you to believe.
All of that being said if I were in your shoes (ie someone who lives outside of the US) I would choose a Kindle over a nook; but I would also consider an e-reader that is not tied to any one ecosystem.
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