Quote:
Originally Posted by ScalyFreak
I can. It's the sort of thing a company might do if they were given proof that they were in the wrong and the information they acted on in the first place was false.
Add to that, lots of digital vendors will lock down an account that has been compromised, most of the time by "hacking". Amazon may have decided that due to the amount of personal info that was compromised, or for any other reason, they didn't feel safe re-opening the compromised account. So instead they give the guy store credit for the amount he spent on his first account, so he can get all his books back if he wants to, and give him a new account that hasn't been compromised yet.
Not an unrealistic scenario at all. And if that's what happened, then the customer vastly over-reacted and should have simply provided whatever information Amazon asked for as proof of account ownership, rather than run to Mom/The Consumerist and scream about how someone stole his candy.  |
I disagree with that last part. Amazon - if the scenario above occurred - would have handled the issue better by saying:
"I'm sorry customer. Someone tried to hack your account so we had to shut it down. Here is a gift card for $XXXX and a list of all the digital media you have purchased per your account history. We apologize that the rest of your purchase history will no longer be available but you can access a .PDF/other format digital version by using this link for X time for saving or printing for your records."