Quote:
Originally Posted by MrsJoseph
I can't see Amazon giving a $1000 gift card to someone AND encourage that person to open a new Amazon account if they closed his account based on some illegal/immoral/whatever rules.
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I can. It's the sort of thing a company might do if they were given proof that they were in the wrong and the information they acted on in the first place was false.
Add to that, lots of digital vendors will lock down an account that has been compromised, most of the time by "hacking". Amazon may have decided that due to the amount of personal info that was compromised, or for any other reason, they didn't feel safe re-opening the compromised account. So instead they give the guy store credit for the amount he spent on his first account, so he can get all his books back if he wants to, and give him a new account that hasn't been compromised yet.
Not an unrealistic scenario at all. And if that's what happened, then the customer vastly over-reacted and should have simply provided whatever information Amazon asked for as proof of account ownership, rather than run to Mom/The Consumerist and scream about how someone stole his candy.
