MobileRead Forums - View Single Post - My kobo doesn't work and I can't get a response from the technical team!

jb1 · 12-01-2011, 11:14 AM

Thanks for all your responses. Kobo responded and told me to send my kobo to them so they can take a look. I am now waiting to see what is happening. I think that they think the usb port on my kobo is defective.

But could it be a software problem? It all happened on Monday night when I plugged it in and there was an update. The update worked ie. I was able to see the time which was new. But then I noticed the book I purchased was not on my device which is when the problems started. I tried to get the book on my device and then all of a sudden the desktop did not recognize my kobo. When I plugged in my kobo to the computer the kobo device said it was charged and connected. The problem was that the desktop did not recognize it. I tried uninstalling and installing the desktop, reset my device and then did a factory reset. Once I did the factory reset I had no books on my device and the kobo had to be set up. When I tried to set up through desktop the desktop kept asking me to connect the device. My device said it was charged and connected but the screen to set up wasn't doing anything and the desktop had no idea they were connected.

At first I was excited that they were going to fix my usb port but now I am worried that won't help.

12-01-2011, 11:14 AM	#7
jb1 Member Posts: 13 Karma: 65184 Join Date: Nov 2011 Device: kobo touch	Thanks for all your responses. Kobo responded and told me to send my kobo to them so they can take a look. I am now waiting to see what is happening. I think that they think the usb port on my kobo is defective. But could it be a software problem? It all happened on Monday night when I plugged it in and there was an update. The update worked ie. I was able to see the time which was new. But then I noticed the book I purchased was not on my device which is when the problems started. I tried to get the book on my device and then all of a sudden the desktop did not recognize my kobo. When I plugged in my kobo to the computer the kobo device said it was charged and connected. The problem was that the desktop did not recognize it. I tried uninstalling and installing the desktop, reset my device and then did a factory reset. Once I did the factory reset I had no books on my device and the kobo had to be set up. When I tried to set up through desktop the desktop kept asking me to connect the device. My device said it was charged and connected but the screen to set up wasn't doing anything and the desktop had no idea they were connected. At first I was excited that they were going to fix my usb port but now I am worried that won't help.