I love my kobo touch but I have had it for only 6 months and now it doesn't work. I bought a book last night and the kobo got updated. Suddenly, the book didn't sync with my kobo device because my computer could not find the kobo. I tried uninstalling kobo desktop and reinstalling it. Then I reset my kobo. Nothing happened. And then I reset it to the factory setting (big mistake as I have no books on my kobo anymore!) and the computer keeps asking me to attach my device with the usb cable (which I was doing) but it won't recognize that it was attached to the usb cable. I tried different usb cables. Nothing. I have nothing on my kobo and I want it fixed. Could it be the usb port on my kobo that is defective? if it is, how do I get it fixed asap? What else could it be?
Can anyone help me?
My Incident number is: 111129-000774
Another minor issue is that one of the books I own (but haven't yet read) cannot be opened. The computer says it is locked or corrupt. What now?