Quote:
Originally Posted by HarryT
I understood the subject of this thread to be the issue of returning goods to the manufacturer rather than the retailer!
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Interesting subject. In our household, the main TV (27", crt-tube type) has started going on the fritz after 11 years of solid performance. So yesterday and today, we went out looking at new TVs. Obviously, we decided with all the widescreen (Hi-Def) videos and broadcast programming, to limit our search with the LCD TVs.
One of the things all the stores we visited are pushing is the "extended" 3-year warranty. Now for the size of TV we're considering, the $59 price isn't too bad, but we asked where we bring the TV to in case something goes wrong with our upcoming purchase. Across the board, whether the TV fails within the standard 90-day "in-store" warranty period or the 3 years of the "extended" period, we were informed that we would be told the address and RMA procedure from the manufacturer and would be expected to ship (at our cost) to that service center.
So much for "in-house" service by the reseller. I guess that's standard in the US.
Derek