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Try again the person you talk to doesn't know what they are saying.
Tell them I have a non special offers Kindle Keyboard and when I upgraded the firmware I am getting special offers suddenly now?
I think something is messed up on my account because I never opted in for special offers and I paid full price for this Kindle 3 so please fix it. If it can't be fixed account wise can you please send me a Kindle that doesn't have this issue.
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