Quote:
Originally Posted by HarryT
Yes, I agree with you. Most retailers, however, seem to interpret "reasonable time" as being something like 14 days or 30 days. What we were talking about was failures which occurred months after purchase. I don't think most people would consider it "reasonable" to expect the retailer to replace the item in that circumstance - it's a matter for the purchaser to sort out with the manufacturer.
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The directive is here:
http://eur-lex.europa.eu/smartapi/cg...model=guichett
and it seems that UK has implemented it. See article 3 about costs: "In the case of a lack of conformity, the consumer shall be entitled to have the goods brought into conformity free of charge..."
The time limit is two year and is specified as:
Quote:
1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.
2. Member States may provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a period of two months from the date on which he detected such lack of conformity.
Member States shall inform the Commission of their use of this paragraph. The Commission shall monitor the effect of the existence of this option for the Member States on consumers and on the internal market.
Not later than 7 January 2003, the Commission shall prepare a report on the use made by Member States of this paragraph. This report shall be published in the Official Journal of the European Communities.
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
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