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I think the consumer's rights are protected within a "reasonable time" of the sale (whatever that means).
Last year I brought dodgy petrol from a major supermarket that resulted in an expensive repair bill for my car.
The staff at the supermarket gave me the name and contact details for the petrol supplier, and said I'd have to seek compensation from them as they were just the reseller, and therefore not liable.
I explained that I thought their refusal to accept responsibility was illegal, and asked to have their advice in writing. They then changed their mind, gave me their head office contact details; I got the money back within a week.
I think most retailers initially try to fob consumers off, hoping they don't know their rights.
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