Thread: Great little device, horrible customer service!
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Old 11-28-2011, 01:12 AM   #15
pokee
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Posts: 569
Karma: 199759
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
Quote:
Originally Posted by Droid View Post
I'm still waiting. They contacted me on 17 November to tell me that a customer service agent would be in touch "shortly" regarding the initial problem (charging me after confirming it canceled). I got an automatic reply on the 24th regarding a different ticket (a complaint about a particular CS agent who kept replying with the same copied form letter).

I'm not holding my breath. As mentioned before, I love Kobo, but with customer service like this, I doubt they'll be able to compete in the long run. I was frustrated for a bit, but the average Joe would have been permanently turned off by now.

EDIT: Just noticed complaints about Amazon's Kindle-related customer service in the "similar threads" below. Maybe it's not just Kobo!
I am sure Amazon is having their fair share of issues with the Fire, but the big difference is that Amazon has a REAL customer service department that deals with stuff in a timely fashion. BUT....they don't have tech support helping out on these forums, so maybe we have a leg up on them - who knows?
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