Quote:
Originally Posted by quebeckerin
Can we get a follow-up on this? What happened in the end--did Kobo customer service straighten this out?
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I'm still waiting. They contacted me on 17 November to tell me that a customer service agent would be in touch "shortly" regarding the initial problem (charging me after confirming it canceled). I got an automatic reply on the 24th regarding a different ticket (a complaint about a particular CS agent who kept replying with the same copied form letter).
I'm not holding my breath. As mentioned before, I love Kobo, but with customer service like this, I doubt they'll be able to compete in the long run. I was frustrated for a bit, but the average Joe would have been permanently turned off by now.
EDIT: Just noticed complaints about Amazon's Kindle-related customer service in the "similar threads" below. Maybe it's not just Kobo!
