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Originally Posted by HarryT
That's not true in the UK. Generally here the retailer is responsible for exchanging or refunding the money for a faulty product for - I think - 7 days after purchase, but after that you send it back to the manufacturer.
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So for warranty repeair (the warranty given by the shop) the shop can tell you to send it to another country and you have to pay the insurance and postage for sending it?
I found one web page that said about the EU law:
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The law requires the seller to make things right free of charge—including "the cost of postage, labor and materials." And the retailer is responsible even if the problem is the producer's fault—although the seller can "pursue remedies against the person or persons liable in the contractual chain."
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And that is one reason they want to sell the insurance because it eliminates the cost for the retailer.