MobileRead Forums - View Single Post - PRS-350 Please help, my prs-350 won't turn on

Live2Read · 11-25-2011, 07:34 PM

I have this exact issue with my prs-350.

It was fully charged on Tuesday, worked fine on Wednesday, I did not use it on Thursday, and on Friday (today), the screen is blank, the amber light is flashing, and the computer does not see it when connected.

I was able to fully charge it again with an AC adapter - I got it to go to a steady red light by pressing the reset pinhole and plugging in the AC. The light turned off after about an hour. Tried a regular reset again; after I press the reset pinhole for 5 seconds and turn on the power, the amber light blinks but the screen never comes on. With no display, I can't do a factory reset either.

The up side is it is still under warranty and eligible for an exchange. I really want to erase the contents before sending it away, though I don't see how that's possible if the computer won't recognize it.

Any ideas/suggestions?

Thanks!

11-25-2011, 07:34 PM	#5
Live2Read Member Posts: 12 Karma: 5810 Join Date: Nov 2011 Device: Rooted Sony PRS-T1 w/ Alternate Home Screen; iPhone 4s (Audiobooks)	I have this exact issue with my prs-350. It was fully charged on Tuesday, worked fine on Wednesday, I did not use it on Thursday, and on Friday (today), the screen is blank, the amber light is flashing, and the computer does not see it when connected. I was able to fully charge it again with an AC adapter - I got it to go to a steady red light by pressing the reset pinhole and plugging in the AC. The light turned off after about an hour. Tried a regular reset again; after I press the reset pinhole for 5 seconds and turn on the power, the amber light blinks but the screen never comes on. With no display, I can't do a factory reset either. The up side is it is still under warranty and eligible for an exchange. I really want to erase the contents before sending it away, though I don't see how that's possible if the computer won't recognize it. Any ideas/suggestions? Thanks!