I would point out that technically, Amazon isn't denying the person access to items bought and paid for. What they are denying him is continued the ability to use the Amazon servers for backup. I would assume that when he first purchased the books in question they were delivered to his kindle. One can easily back up the books on their computer. Plus Amazon gives one the ability to download books after purchase. If he didn't do any of the above, is that Amazon's fault?
Color me skeptical as well. In general, every other time I've heard of someone being locked out of Amazon, then it eventual comes out they have been abusing the system with either excessive returns or other such things.
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Originally Posted by rhadin
That may be, Harry, but if that is the basis for Amazon's not allowing access to items bought and paid for, I'd consider that theft on Amazon's part. Amazon doesn't have to allow the abuser to buy more goods, but does have to either refund the purchase money or allow access to the purchased and paid-for goods.
Doesn't matter the reason why Amazon no longer wants to deal with the customer -- Amazon certainly has a right to not sell goods to someone who violates its policies or abuses them -- but that does not give Amazon the right to block access to already bought and paid-for items.
I don't shop at Amazon so I'm not familiar with its terms, so I ask: Does Amazon state anywhere that returning more than x number of items within y period of time will cause Amazon to lock the customer's account? Or is this just at Amazon's whim -- that is, I buy and return 3 high-value items and they lock my account but they don't lock your account after you have bought and returned 5 similar high-value items?
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