Quote:
Originally Posted by MrsJoseph
Because I work in an industry where I deal with difficult clients all day long. One of our clients goes as far as to call people at home during dinner. And even with all that we would never speak to him in that manner. Even when disagreeing or speaking to someone in a short or aggressive manner the cursing and disrespect is unthinkable. It's just not done or you find yourself short one client. That doesn't mean we don't talk among ourselves about what we would like to say.
We make our clients quite large sums of money - larger amounts than the author was posting about and on a very regular basis. Even with that, we could not disrespect our clients. They can always take their money elsewhere.
I highly doubt that he was actually speaking to a client that way - and if he did the part of the story he left out was the part where he lost that person as a client.
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But would you or your colleagues post a very public rant the way he did? The fact that he published that diatribe online suggests that he lacks a filter in face-to-face business dealings as well.
His letter read like the sort of thing you're supposed to write to get rid of anger, and then tear up. But instead he put it on view for the whole world. This is not a rational person.