Quote:
Originally Posted by SmokeAndMirrors
And in the case of good, but modestly inconvenient decisions like the one you mention, they also don't understand that this modest inconvenience is really there to protect them.
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Last I checked, my company's policy is that we would rather inconvenience our honest customers, than allow a fraudulent order to go through because we weren't thorough enough. I've been hit with that kind of mentality when ordering from other companies online, and never had a problem with it, but this particular person really wasn't in the mood to be reasonable.
But that's why we have an escalation path. "Of course, sir. Let me put you on hold for a moment, and I'll get a manager on the line for you."
