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Old 11-24-2011, 09:04 PM   #58
ScalyFreak
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Join Date: Jun 2011
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Quote:
Originally Posted by SmokeAndMirrors View Post
I think it's really odd that you're reading about someone who has basically been suckered out of a fairly large sum of money by a company, and your first reaction is to blame the customer for not breaking the law in order to protect themselves from said company, who are well-known to be untrustworthy even by the people who rave about how awesome they are.

Do you not see what's wrong with that?

1. Why are you blaming the paying customer for the company's actions?
Because companies don't piss of their paying customers without good reason. That would be bad for business.

Anyone who has ever worked in Customer Service for a company that does business online has been in a situation where an order or account has been blocked due to account activity that looks exactly like identity theft or credit card fraud. The customer then calls in to Customer Service, and SCREAMS. They cuss, they swear, they threaten chargebacks and legal action, in short, they are furious. 95% of the time, the fraud is real, and since we can't check photo ID over the phone, there is absolutely no way that we are going to lift a security hold off of the account just because a stranger tells us he is honest and we should believe him because he's honest. Screams and threats doesn't change that, neither does threats of lawsuits or of going to the press. Unfortunately, a furious customer refuses to realize this, and these support phone calls hardly ever end well.

In this case, we don't have the whole story. We never will. But it takes two to tango, and two to fight and to keep a fight going, and Amazon, like any other vendor, would not have cut off a consumer who spends $1,000 a year in their store, unless they thought (correctly or incorrectly) they had a good reason for it.
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