Quote:
Originally Posted by tompe
So there are no laws that says that the seller has to handle things so you just send it to the seller which usually is much cheaper? In EU I think the laws or regulations says that the seller must handle warranty things.
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There's no such laws in the US... and I'm glad. I can't image how much it would add to the cost of retail goods. Most retailers here will exchange a DOA product if it is within the first 30 days. Other than that, you deal with the warranty provider, which is usually the manufacturer.
Sometimes the retailer is also an "authorized" repair center. In that case they will handle it. This is generally true of car dealerships and other larger ticket items that usually are worth getting fixed vs replaced. Also a place like Best Buy which sells home electronics is a "warranty" center too, but they usually are just an agent for the manufacturer.
BOb