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Thanks for the input. I went ahead and tried all of the reset options with no luck. However, I did have some luck at my local Coles Book store - they agreed to exchange the unit even though I purchased it at Future Shop! Bless them.
Pokee - I will do as you say and give the unit a good charge once I have it set up. At least this new one is working without having to be plugged in to the charger. I am watching it download the update now.
After I download all my books I am off to a remote location with no wifi and just sporadic satellite internet for secured computers. So at least I will have my books.
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