MobileRead Forums - View Single Post - screen freezes when charger not plugged in

Albert Anton · 11-23-2011, 09:38 AM

The vox was over 90% charged when I took it out of the box yesterday. I plugged in the charger before doing anything to get it going, as instructed in the written instructions in the box. It took a few tries to initialize and download updates but this was all completed ok.

My problem is that when I unplug the charger the green status light at the top of the reader goes out and the screen is unresponsive. With the charger unplugged it will start or wake up. The status bar at the top with show a full battery and and wifi comes on but the only button that works is the power button. I can't swipe the ribbon at the bottom to unlock the reader. I do the 10 second hard boot to no effect.

I can get beyond the unlock screen if I plug in the charger. The interesting thing is that when I get to the frozen unlocking screen on battery alone, I can quickly plug in the charger, unplug it, and then it will let me make the unlocking swipe getting me to the main screen. But I can't do anything else unless I plug the charger back in again.

I am tempted to take the quilted back off and press the battery reset button that I have read about in relation to other battery problems but I am checking at this forum first. Everything works well as long as the charger is plugged in and I am really liking the device.

Thanks for any help provided.

11-23-2011, 09:38 AM	#1
Albert Anton Junior Member Posts: 8 Karma: 10 Join Date: Nov 2011 Device: kobo vox	screen freezes when charger not plugged in The vox was over 90% charged when I took it out of the box yesterday. I plugged in the charger before doing anything to get it going, as instructed in the written instructions in the box. It took a few tries to initialize and download updates but this was all completed ok. My problem is that when I unplug the charger the green status light at the top of the reader goes out and the screen is unresponsive. With the charger unplugged it will start or wake up. The status bar at the top with show a full battery and and wifi comes on but the only button that works is the power button. I can't swipe the ribbon at the bottom to unlock the reader. I do the 10 second hard boot to no effect. I can get beyond the unlock screen if I plug in the charger. The interesting thing is that when I get to the frozen unlocking screen on battery alone, I can quickly plug in the charger, unplug it, and then it will let me make the unlocking swipe getting me to the main screen. But I can't do anything else unless I plug the charger back in again. I am tempted to take the quilted back off and press the battery reset button that I have read about in relation to other battery problems but I am checking at this forum first. Everything works well as long as the charger is plugged in and I am really liking the device. Thanks for any help provided.