Thread: Charged Three Times for Book
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Old 11-22-2011, 08:19 PM   #5
RolandD
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Posts: 561
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Join Date: Aug 2010
Location: Branson, MO, USA
Device: Kindle Touch is now my main eReader.
Quote:
Originally Posted by Ninjalawyer View Post
Update

Managed to speak to a live human being, and Kobo customer care really went the extra mile to disappoint. From being subjected to broken hold music for 10 minutes (I now have a catchy "blerp" sound running on an endless loop through my head), to the rep with an accent that could best be described as "mouth full of marbles", to call sound quality that would have made Alexander Graham Bell blush, the whole experience transcended awful and became almost magical.


I just called Kobo Customer Service for the first time today also.

If anyone from Kobo is reading this, change the hold music and turn it down. It was the most horrid hold music I've ever heard.

I, also, had trouble understanding the CSR with whom I spoke, not only accent, but call quality. I did get a prompt email requesting photos of my issue. Whether they follow through with good service remains to be seen.
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