Quote:
Originally Posted by poohbear_nc
Last year I had ordered a book from an Amazon marketplace seller located in England for a Xmas present - they sent the wrong book. When I contacted them, they wanted me to pay all the return shipping costs, which they would refund AFTER they received & inspected the book - to make sure I was telling the truth I guess. I shot off a heated email to Amazon CS - which promptly refunded the full purchase price - and advised me I "should" return the book, but left it totally up to me. I still have the book, because the seller never responded to my request for a pre-paid RMA label to return it.
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Amazon is great!
It wasn't through the marketplace. It was through Decalgirl's site using Amazon payment checkout. So I'm not sure if I can contact Amazon and have to go through a dispute process with Amazon Payments. I guess I can email them and ask if they don't get back to me on paying through paypal.
Edit: Sent Amazon Payments an email. I don't know what else to do.
Update: They got back with me and told to try to talk it out with the seller. The seller has agreed to accept the money via PayPal for the replacement skin. So hopefully the new one will work if not I am out $23.50