Quote:
Originally Posted by ficbot
For Kobo purchases, my standard well-oiled routine is to load the book onto the iPad, take screenshots of pages with errors and attach the image files to my Kobo customer service complaint. When I don't attach screenshots, the process takes longer because the usually lazy reps claim they cannot find the errors and ask me for further clarification. I find that when I submit a proper package with everything spelled out very clearly and unequivocally, I get a much swifter response.
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I included the error that I included earlier in the thread - that's the most blatant error, and even the most incompetent editor should have spotted it. I highlighted it while I was reading the book, then copied & pasted it from the clippings file.
Quote:
Originally Posted by ficbot
I do get a cheerful refund whenever I complain since the errors are clearly not my fault, and I have thoroughly documented them. However, in most cases I would prefer to simply have an error-free book. I am not sure yet who the best person is to get that for me, so I settle for a Kobo refund so at least I myself am not out of pocket for a shoddy book  |
I got a response from Amazon in about 2.5 hours, offering a refund if I wasn't able to use it. I didn't bother with the refund, since I've read the book. I'm not happy about the errors, but accepting the refund would have felt like I was taking the proverbial, since I did read the book.