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Old 11-22-2011, 12:20 AM   #1
jian1
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Posts: 140
Karma: 5766
Join Date: Jan 2011
Device: Onyx Boox M92
I think Onyx China is bullcraping (M90 exchange for M92)

After reading their M90 for M92 exchange event at their Chinese forum, and I made a phone call to their head quarter in China. The lady explicitly told me that it's already over and not aimed for users outside of China.

She explained they are not prepared for custom, shipping cost for M90 users outside of China thus had no intention for honoring people outside. She even told me that such an exchanging event should be initiated by Onyx-USA reseller, as they have absolutely no *control* over their reseller in USA. She also hinted that the reseller in USA is UNLIKELY to honor such exchanging due to cost, shipping, and custom. That if the USA reseller had contacted them for such an exchange event, they would very likely to do it so.

According to her, the bad service experience that us felt should be blamed to ONYX-USA instead of them(ONYX CHINA) as ONYX-USA has more direct control over such an event. She even said that ONYX-USA should be responsible for the speaker problem as they have no control over shipping that shield to USA users.

So, everything isn't their flaw, it's their resellers at various part of the globe must feel responsible for handling such event, exchanging M90 for M92, honoring warranty, etc etc etc. Are they playing innocent or part of it is true?

For those who's been dreaming about exchanging your buggy M90 for their new M92, you can now be assured that you will be stuck with your M90 forever...

Last edited by jian1; 11-22-2011 at 12:23 AM.
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