Hey Acid, i totally feel for you man. It stinks. We didnt do anything wrong and our Iliads are wrecked.
I submitted a ticket on the site -after about a week i posted on irex's forum and that day i got a reply from my ticket..coincidence? who knows.
Anyway - i've had to pay 120$ US to get them to even look at it - once they look at it - they'll determine how much it costs to fix.
I should be getting a box any day now to ship it off (sob)