The other thread you linked to is not for VOX, it is about our other readers (eInk). The volume up and power procedure is not really intended to be easy to do - no one wants an accidental factory reset. And, as mentioned here, it is only in the case that the software settings are not accessible.
Also, to clarify - the volume up approach assumes the device is already off. Turn it off, hold down the volume up key, turn it on and keep the volume key depressed until it resets.
Pokee - please confirm that you tried signing in with a new account using the method I was suggesting in the other thread.
Thanks,
James
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