Quote:
Originally Posted by shawn99
If you bought the KOBO VOX from http://www.kobobooks.com/ forget about returning the item to them. i had the issue(returning the device) escalated to tier 2 twice via the phone representative and still no response from them. it's been over 2 weeks.
Anyone know where I have to send this device? do i have to get a return authorization?
I have to put a complaint with BBB (Better Business Buerea) if this does't get resolved soon. |
Shawn,
Read this post from Kat. It provides an email to Darrell and a link to the Get Satisfaction web site. I used both and Darrell responded to both within 24 hours and not only had the problem resolved in that time-frame, he also offered come compensation!
I was a fan of Kobo and although this experience tarnished that feeling, Darrell's prompt professionalism as fully restored that faith and then some.
I think like some have commented, Kobo is suffering from their own speedy success. I don't consider that an excuse for poor customer service but at least they're trying to right some wrongs.