Quote:
Originally Posted by shawn99
If you bought the KOBO VOX from http://www.kobobooks.com/ forget about returning the item to them. i had the issue(returning the device) escalated to tier 2 twice via the phone representative and still no response from them. it's been over 2 weeks.
Anyone know where I have to send this device? do i have to get a return authorization?
I have to put a complaint with BBB (Better Business Buerea) if this does't get resolved soon. |
Shawn; I hate to say but I do find it kind of surprising that your first post in the Kobo forum's here is now, when you've had ongoing issues for at least two weeks. Especially since you have been a member of these forums since 2007!
Maybe it's kind of harsh of me but, more often than not, discussing with others your issues can help get resolution. Certainly, we might not have been able to solve it, but there are some staff members from Kobo who do look in here and would have given ideas, other's would have referred you to Darrel who has been a fantastic resource, or even, folks would have advised you to try the other possible support routes.
Yes; we all expect the vendor to offer superb support, but, it's also apparent that Kobo has been the victim of their own success here, and have not been able to ramp up their support organization fast enough to handle this brand new platform, and also that quite possibly, they released the unit a tad too soon.