If you bought the KOBO VOX from
http://www.kobobooks.com/ forget about returning the item to them. i had the issue(returning the device) escalated to tier 2 twice via the phone representative and still no response from them. it's been over 2 weeks.
Anyone know where I have to send this device? do i have to get a return authorization?
I have to put a complaint with BBB (Better Business Buerea) if this does't get resolved soon.