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Old 11-17-2011, 08:25 PM   #9
LauraPony
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Posts: 134
Karma: 249287
Join Date: Oct 2011
Location: Nova Scotia, Canada
Device: Nook, Kobo Vox
Quote:
Originally Posted by Droid View Post
@LauraPony: My wife and I are both heavy readers, big fans of the Kobo Touch. I'm frustrated, but I am still a fan of the company despite it's horrible customer service. I want to support Kobo, so I'm going to keep the reader (yes, I'm apparently crazy). At this point, though, I'd just like to get through to them to let them know that the customer experience is truly horrible. Their rep on Twitter seemed helpful enough on the 7th, but in the week since then, I've sent four more messages which haven't been replied to.
Quite honestly, I love your attitude about this (especially being in customer service myself - thought I try to maintain good customer service!). You're right, you should get in touch and let Kobo know that you were treated this way and that it is unacceptable. But to maintain a relatively positive attitude throughout and to still want to support Kobo is really admirable.

I don't think you're crazy at all for keeping the second Vox. I just wanted to make sure you didn't feel stuck with the extra machine and paying the extra amount for it if you didn't want it.
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